Privacy Policy

These privacy policies have been adopted by “MEDIAONE” EOOD (Mediaone EOOD) and are effective from 11.2023, with the latest update: 29.01.2025.

1. PROTECTION OF YOUR PERSONAL INFORMATION

“MEDIAONE” EOOD (Mediaone EOOD) is committed to ensuring the protection of the personal data you provide. This Privacy Policy explains how we process, store, use, and disclose your information. It applies to our mobile application TETRAOM and all corporate activities, collectively referred to as our Services. By using our Services or providing us with information, you agree that this information may be collected, stored, used, and disclosed in accordance with this Privacy Policy.

2. CONTACT

If you have any questions regarding this Privacy Policy, please contact us at [email protected].

3. CONSENT TO THIS PRIVACY POLICY

This Privacy Policy supersedes all previous statements and notices regarding our privacy practices in connection with the Services. If you do not accept all the terms in this Privacy Policy, you are not authorized to access or use the Services.

We may update or change this Privacy Policy from time to time. If we introduce significant changes regarding this Privacy Policy or the way we collect, share, or use personal data, we will inform you by updating the “Effective Date” at the top of this Privacy Policy, by posting a notice of the changes in our Services in a visible place, or by sending you a notification using the contact information you have provided to us before the new terms take effect. Users are bound by all changes to the Privacy Policy if they continue to use our Services after being notified of such changes. We recommend that you regularly review this Privacy Policy to be informed of our current practices.

You also acknowledge that this Privacy Policy is part of our General Terms and Conditions at https://tetraom.com/terms and is included therein by reference. By entering or using our Services, you agree to be bound by the Terms of Use. If you do not agree with our Terms of Use, do not access or use our Services.

4. INFORMATION YOU PROVIDE TO US

When using our Services, we acquire the information you send to us. Additionally, certain data is automatically collected from you. Some of this information may identify you (“Personal Data”), while other parts of this information may not identify you (“Non-Identifiable Data”). Sometimes Non-Identifiable Data can be directly or indirectly linked or combined with Personal Data. In these cases, it will be treated as Personal Data in accordance with this Privacy Policy. Furthermore, to the extent that IP addresses or similar identifiers or information are considered personally identifiable data under applicable law, we will treat them as Personal Data consistent with this Privacy Policy.

You may provide information including your name, email address, mobile number, Facebook username, Apple App Store or Google Play account details, date of birth, place of birth, and time of birth, as well as a login name or account. If you purchase our Services or products, you may provide additional information about your credit or debit card. “MEDIAONE” EOOD (Mediaone EOOD) uses third-party payment processors and does not itself receive or retain credit card details.

If you provide your phone number, we may send various types of transactional text messages directly related to your use of the Services (for example, confirming your account or resetting your password). By providing your mobile phone number, you explicitly consent to receive such transactional text messages from us at that number. Standard third-party data and message rates may apply.

5. INFORMATION AUTOMATICALLY COLLECTED BY DEVICES

When you access our Services, we may automatically collect information related to your computer, phone, or other devices, including data about your interaction with us, such as your IP address, operating system and version, time zone, date, time, and activity of your request, device type (e.g., desktop, laptop, tablet, phone), device manufacturer, screen size, and language preferences.

As with most websites, we use cookies and pixel tags. Cookies are small text files used to collect information, and pixels are transparent images that help us understand user interactions with our websites. Our websites use necessary cookies and analytics cookies.

6. DO NOT TRACK

The “Do Not Track” (DNT) feature is an option in your browser that allows you to express your preferences regarding tracking by advertisers and other third parties. We implement technology to recognize and comply with DNT settings that you have set in your browser.

7. USE OF INFORMATION

In general, we use the information we collect to provide you with the best possible Services and to improve them over time.

Specifically for TETRAOM, we rely on your personal data (including date, time, and place of birth) to:

  • • Generate personalized analyses and daily insights that combine Astronomy, Human Design, I Ching, and Hermetic principles;
  • • Highlight potential opportunities, challenges, or suggestions within the TETRAOM application;
  • • Answer user queries through the “Ask Me” feature and provide compatibility insights upon user request.
  • Beyond TETRAOM-specific features, we may also use anonymous and personal information, as stated in other parts of this Privacy Policy, to:
  • • Provide and maintain the Services and promptly notify you of relevant events;
  • • Create user accounts and/or profiles and import user contacts;
  • • Respond to your inquiries or requests about our Services and products;
  • • Manage, maintain, analyze, improve, and personalize the Services and create a better user experience;
  • • Provide you with information about our Services;
  • • Send transactional text messages directly related to the use of the Services (e.g., confirming account or password change);
  • • Obtain feedback and provide customer and technical support;
  • • Conduct surveys, research, and audits;
  • • Fulfill orders made through the Websites (including processing your payment information, organizing delivery, issuing invoices and/or order confirmations);
  • • Provide information to our representatives/advisors (lawyers, accountants, etc.) to help us comply with legal, accounting, or security requirements;
  • • Verify and respond to your requests about your personal information or questions about this Privacy Policy;
  • • Detect, prevent, or investigate fraud, hacking, breaches, or other unauthorized conduct related to our Services;
  • • And for other purposes disclosed at the time of collection.

We may also use your personal data if we believe it is necessary or permitted by law to protect our business, our rights, or property, or address actions that may be illegal, unethical, or legally binding.

8. DISSEMINATION OF INFORMATION

“MEDIAONE” EOOD (Mediaone EOOD) does not sell your personal information to third parties, nor do we provide personal information to third parties for direct marketing purposes. We may provide non-personal information to third parties as described and for commercial or improvement purposes.

Your personal information may be shared:

  • • With authorized business partners (agents, subcontractors, suppliers, system integrators) whose services we use to facilitate or improve our Services. “MEDIAONE” EOOD (Mediaone EOOD) and its affiliates or business partners may share and use this information consistent with this Privacy Policy and may combine it with other information to provide or enhance our Services;
  • • With designated customer support staff, who may access your personal information only to solve issues you might encounter and help you use our Services;
  • • For legal reasons, security, and safety. We may disclose information about you if we reasonably believe that disclosure is necessary to:

– comply with any valid legal process, governmental request, or applicable law, rule, or regulation;

– investigate, remedy, or enforce potential violations of our Terms and Conditions;

– protect the rights, property, or safety of us, our users, or others;

– detect and resolve any fraud or security concerns.

  • • In connection with a merger or acquisition. If “MEDIAONE” EOOD (Mediaone EOOD) is involved in a merger, sale of assets, financing, liquidation, bankruptcy, or an acquisition of all or part of our business by another company, we may share your information with that company before and after the transaction closes.

9. USE OF SOCIAL MEDIA FEATURES

### Login

You can log in to our Services using Facebook Connect, Apple, or Google Play. These third parties will confirm your identity and give you the option to share certain personal information (such as your name and email) with us to pre-populate our registration form.

10. PROTECTION, STORAGE, AND RETENTION OF INFORMATION

### Security

We apply adequate technical and organizational measures to ensure the confidentiality, security, and integrity of your personal information against accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access. However, we cannot guarantee the security of information transmitted online.

### Storage

The personal information you provide is typically stored on servers managed by AWS (Amazon Web Services), located in Frankfurt, Germany. If you are located in another jurisdiction, be aware that once your personal information is submitted through our Services, it will be transferred to our servers in Frankfurt and will be subject to local data protection laws, which may differ from those in your country.

### Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless the law requires or permits a longer retention period.

11. INTERNATIONAL USERS

Our company is based in the Republic of Bulgaria, and we store personal information on servers in Frankfurt, Germany, which may not have the same data protection laws as your place of residence. By using our Services, you consent to such transfer, storage, and processing of your information. We may act as a “data controller” under applicable data protection legislation when processing your information through our websites, applications, and services. In general, we rely on our legitimate interests when processing this information, which includes providing TETRAOM’s functionalities. If our legal basis is consent, we will obtain that consent and explain how you can withdraw it.

12. YOUR OPTIONS AND RIGHTS

To update your contact details or preferences, remove yourself from our mailing lists, or if you have comments or questions regarding this Privacy Policy, please contact us at [email protected].

Providing your personal information is not mandatory. However, if you choose not to provide essential details—such as date, time, and place of birth—some or all of the features in TETRAOM may not be available or may not function properly. You can unsubscribe from email notifications at any time by clicking the “unsubscribe” link in any email you receive.

Depending on your jurisdiction, you may have certain rights and protections regarding your information under applicable laws, such as access, erasure, rectification, portability, objection, and restriction of processing, or the right to lodge a complaint with a regulator. These rights are not absolute. We may be permitted or required by law to refuse your request. Subject to the requirements of applicable laws, we will process your request and may ask for additional information to verify your identity. If you have questions or want to exercise any of your rights related to processing your personal information, please contact us at [email protected].

13. CHANGES TO THIS PRIVACY POLICY

We may occasionally update or change this Privacy Policy, notifying you by updating the date of the last update at the top of the Privacy Policy, placing a notice in a prominent place within our Service, or by sending a written notice via the contact information you have provided to us before the new policy becomes effective. Users are bound by all changes to the Privacy Policy if they continue to use our websites, applications, or Services after such notice. We recommend checking this Privacy Policy regularly to stay informed about our current practices.

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