Effective date: November 21, 2023 Last update: October 20, 2025
Note: If there is any discrepancy between this English text and the original Bulgarian version, the Bulgarian version shall take precedence.
These General Terms (“Terms”) govern access to and use of:
- the TETRAOM mobile application (the “App”),
- all services, content, and functionalities provided by or through the App (together, the “Services”).
In these Terms, “we,” “us,” and “our” mean „МЕДИЯУАН“ ЕООД (Mediaone EOOD), and “You”/the “User” means any person who uses the Services.
1) Acceptance of the Terms
By installing, accessing, or using the Services, as well as by clicking “I agree”/“Accept” (where applicable), You accept these Terms and the Privacy Policy and the Cookie & SDK Policy (which are an integral part of the Terms and are available from the sign‑in screen and in the footer/“Privacy” menu in the App). If You do not accept the Terms, do not use the Services.
2) Age restrictions
The Services are not intended for individuals under 14 years of age. Individuals between 14 and 18 may use the Services only in compliance with applicable law and (where required) with the knowledge/consent of a parent/guardian. By using the Services, You represent that You meet these requirements.
3) Registration, sign‑in, and account
3.1. How You sign in We provide sign‑in via Google, Facebook, and Apple (“IdP”). Under the sign‑in buttons we display links to these Terms and to the Privacy Policy. By default, we load only strictly necessary cookies/identifiers (see Sec. 11 and the Cookie Policy).
3.2. Data we receive from the IdP We receive: name, email (with “Sign in with Apple” this may be a “Hide My Email” address), a unique identifier from the respective IdP, and technical session/security tokens. We do not receive and do not store your IdP passwords, nor do we post on your behalf.
3.3. Additional profile data For personalized TETRAOM features, You may add date, time, and place of birth (to generate analyses), phone (operational contact), preferred contact channel, and other optional items. Required fields are clearly marked in the interface. You can manage/change your data at any time in “Profile.”
3.4. Accuracy and security You warrant that the data provided are true, complete, and up to date, and that You will keep your access credentials confidential. We are not responsible for unauthorized access resulting from your shared credentials.
3.5. Account deletion You can initiate deletion of your account directly in the App (Menu → “Delete account”). For Android, we also provide a web form for deletion without installation (a link is available in Google Play/in the App). After confirmation, we will erase personal data unless the law requires retention (e.g., accounting records). For more details, see the Privacy Policy.
4) Scope of the Services and nature of the content
TETRAOM provides personalized analyses and daily guidance that combine elements of astronomy, Human Design, the I Ching, and hermetic principles, including other functions arranged in categories and subcategories. The content is informational and educational and does not constitute medical, psychological, financial, legal, or other professional advice. Actions You take based on the content are at your own risk.
5) Paid features, subscriptions, and payments
5.1. Third‑party platforms Purchases/subscriptions are processed via the Apple App Store and/or Google Play. The rules of the respective platform apply to prices, payments, taxes, invoices, refunds, and cancellations.
5.2. Trial period, renewal, cancellation
- A free trial (if available) may automatically convert into a paid subscription unless canceled before it ends.
- Subscriptions renew automatically for the same period until stopped in the settings of the respective store/account.
- Cancellation stops future billing; access continues until the end of the prepaid period.
6) Changes to the Services and availability
We continuously improve TETRAOM and may add, change, or discontinue features. Where reasonably possible, we will notify You in advance. We do not guarantee uninterrupted or error‑free operation of the Services.
7) Acceptable Use (AUP) – Prohibitions
It is prohibited to: (a) circumvent/violate security measures; (b) introduce malicious code; (c) access servers/databases without authorization; (d) copy, scrape, send automated requests, reverse engineer, or de‑obfuscate; (e) use the Services in a way that interferes with other users or violates law/order.
8) Intellectual property
The App, texts, software, designs, databases, and all related materials are owned by „МЕДИЯУАН“ ЕООД or its licensors and are protected under applicable law. “TETRAOM” is an EU trademark, for which Certificate of Registration No. 019045203 has been issued, registration date November 1, 2024, EUIPO. Any unauthorized use of the trademark or copyrighted works is prohibited. Other trademarks are the property of their respective owners.
9) Disclaimer of warranties
The Services are provided “as is” and “as available,” to the extent permitted by law. We do not warrant that the Services will meet specific requirements, be uninterrupted or error‑free, nor do we warrant the complete accuracy/usefulness of the content. Nothing here excludes your statutory consumer rights.
10) Limitation of liability
To the extent permitted by law, „МЕДИЯУАН“ ЕООД, its affiliates, licensors, and providers are not liable for indirect, incidental, consequential, or punitive damages (including loss of data/profit) arising from or related to the use or inability to use the Services. In all cases, our total liability to You is limited to the amount You paid for the App in the last 12 months (if any), unless applicable law requires otherwise.
11) Privacy, cookies, and mobile SDKs
Processing of personal data is governed by the Privacy Policy. We use technologies in four categories: strictly necessary, functional, statistics/analytics, and marketing. All non‑strictly necessary technologies (web cookies and/or mobile SDKs/identifiers) are activated only with your consent. For iOS we support App Tracking Transparency; for Android – controls over the Advertising ID.
12) International transfers and data location
Primary storage is in the EU (AWS, Frankfurt region). When transferring to recipients outside the EEA, appropriate safeguards are applied (e.g., Standard Contractual Clauses and/or mechanisms under the EU–US Data Privacy Framework for certified recipients), as described in the Privacy Policy.
13) Termination
You may stop using the Services at any time (including via Sec. 3.5 Account Deletion). We may limit/terminate your access for breach of the Terms or for lawful reasons, with notice where reasonably possible. The provisions on Intellectual Property, Limitation of Liability, Privacy, Dispute Resolution, etc., survive termination.
14) Third parties and external links
The Services may contain links/modules from third parties (e.g., IdP, analytics/marketing providers). We are not responsible for their sites/services; their use is governed by their own terms and policies.
15) Governing law
The law of the Republic of Bulgaria applies to the Services and these Terms.
16) Changes to the Terms
We may update the Terms. The date of the last update is indicated at the top. Use of the Services after publication of changes constitutes acceptance of the updated version.
17) Dispute resolution
17.1. Amicable resolution. If a dispute arises, the party wishing to bring a claim sends written notice to the other party. Within 30 days, the parties make reasonable efforts to resolve the matter in good faith.
17.2. Competent court; ADR/ODR; individual handling. If the dispute is not resolved under Sec. 17.1, it is brought before the competent Bulgarian court. Without prejudice to your right to go to court, a consumer may use out‑of‑court resolution through the Conciliation Commissions at the Commission for Consumer Protection (KZP) (https://kzp.bg/pomiritelna-komisiya) and the EU Online Dispute Resolution (ODR) Platform (https://ec.europa.eu/odr). Use of ADR/ODR is voluntary and is not a condition for filing a claim. Claims are brought and considered individually, and not by joining multiple individual claims, to the extent permitted by applicable law.
18) Communication and notices
We may contact You at the email and/or other contact details in your Profile, as well as via in‑App messages. Such notification is deemed valid. You are responsible for keeping your contact information up to date.
19) Assignment; severability; hierarchy of documents
You may not assign rights/obligations under these Terms without our written consent. We may assign our rights/obligations within a group/restructuring/business transfer. If any provision is invalid/unenforceable, this does not affect the validity of the remaining provisions. In the event of a conflict between localized versions, the Bulgarian version prevails. In the event of a conflict between these Terms and the Policies, the relevant specific Policy prevails for its subject matter (e.g., the Privacy Policy for personal data processing).
20) Merchant identification and contacts
Controller/Provider: „МЕДИЯУАН“ ЕООД (Mediaone EOOD) EIK: 131123072 Address: Bulgaria, Sofia 1000, 19 Lavele str, fl. 4, office 5 Email for general inquiries and support: support@tetraom.com Email for privacy (if different): [privacy@tetraom.com] Supervisory authority for data protection: Commission for Personal Data Protection (CPDP), 1592 Sofia, 2 Prof. Tsvetan Lazarov Blvd., kzld@cpdp.bg, www.cpdp.bg For consumer disputes: Commission for Consumer Protection (KZP) and conciliation commissions – www.kzp.bg
Reminder: If there is any discrepancy between this English translation and the original Bulgarian text, the Bulgarian version shall take precedence. END